![]() If you wish to continue the dispute, we’ll require you to provide a written reply (email or mail) to the documentation we sent to you.If you accept the outcome provided by the merchant, any conditional dispute credit will be reversed.On receipt of the documentation, you’ll need to either accept, or provide evidence to further dispute the transaction.A merchant may challenge your dispute, and if you are registered for Internet or Mobile Banking, we’ll send you documents via your Internet or Mobile Banking Messages for you to review and respond, otherwise we’ll contact you via mail.However, interest on the disputed transaction will pause during the dispute process. If a conditional dispute credit is applied to your credit card, you must still make at least the minimum repayment amount to avoid charges such as late payment fees and additional interest. While the dispute is in progress, we may provide you with a conditional dispute credit.We’ll keep you informed while the investigation is underway. In some instances, we may request information and evidence to progress the dispute resolution. We'll act as a liaison between you and the merchant's bank.Have this reference number handy if you need to contact us about your dispute. In this receipt, we’ll provide you with a unique Dispute Reference Number. ![]() Or if you prefer, we can communicate to you via mail. ![]() We’ll confirm receipt of your dispute via email/SMS.You may lodge a dispute via Internet or Mobile Banking, over the phone or in a Branch. ![]()
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